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Frequently Asked Questions

Welcome to the Aurora Windows FAQ page! We aim to provide answers to some of the most common questions our customers have about our windows and services. If you don't find the information you're looking for here, please feel free to contact our customer support team for further assistance.

1. What types of windows and doors do you offer?

At Aurora Windows, we offer a wide range of window options, including:

  • Vinyl Windows

  • Aluminum Windows

  • Custom Size Windows

  • Vinyl Patio Doors

  • Steel Doors

  • Fiberglass Doors

2. How do I request a quote for new windows?

You can request a free quote by visiting our "Get a Quote" page on our website. Simply fill out the form with your details, and one of our representatives will contact you shortly.

3. Do you provide installation services?

Yes, we provide professional installation services for all the windows and doors we offer. Our experienced installers ensure that your new windows and doors are installed correctly and efficiently.

4. What is the warranty on your windows?

The warranty varies depending on the type of windows and doors you purchase. Generally, we offer a comprehensive warranty that covers manufacturing defects and ensures the longevity of your windows and doors. Please check the product specifications or contact us for specific warranty details.


5. Are your windows energy-efficient?

Yes, our windows are designed to be energy-efficient. We offer a range of Energy efficient windows that can help reduce your energy bills and increase the comfort of your home.


6. Can I customize my windows to fit my home's style?

Absolutely! We offer customization options for our windows, including different frame colors, glass types, and hardware choices. Contact our team to discuss your specific requirements.


7. How long does it take to install new windows and doors?

The installation time can vary depending on the number of windows and doors, their sizes, and the complexity of the job. On average, it may take a few hours to a full day. Our team will provide you with a more accurate estimate during the consultation.


8. What payment options do you offer for windows and doors purchases?

We provide multiple options to meet your financial needs. Cheque, E-Transfer, Direct Deposit, Credit Cards. We also offer the most flexible monthly payment options including low rate monthly financing.


9. Can I replace just one window, or do I need to replace them all at once?

You can replace a single window if needed. However, it's important to consider the overall aesthetic and energy efficiency of your home. Our experts can guide you on the best approach for your specific situation.


10. How do I schedule a consultation with Aurora Windows?

To schedule a consultation, you can either fill out our online contact form, call our customer support team, or visit our showroom. We'll arrange a convenient time to discuss your window needs.

If you have any other questions or require further information, please don't hesitate to reach out to us. We're here to assist you in making informed decisions about your window needs.

11. How does replacing my old windows and doors save me money on heating and cooling costs?

Replacing old windows and doors with energy-efficient models can significantly reduce heat loss during the winter and prevent heat gain during the summer. Energy-efficient windows and doors are designed to better insulate your home, thus reducing the need for constant heating and cooling. This translates into lower energy bills and long-term cost savings.

12.How often do windows and doors need to be replaced?

Windows and doors typically last between 15 to 25 yeas. However, factors such as climate, maintenance, and the quality of the product can impact their lifespan.

13. How do I know the new windows and doors I purchase are energy-efficient?

Our energy-efficient windows and doors are designed to meet or exceed industry standards for energy efficiency. Look for features like Low-E glass, multi-pane designs, and proper insulation. Our experts will guide you in choosing the right options for your specific needs.

14. What does it mean when a product is Energy Star certified?

Energy Star certification is a government-backed program that signifies a product's energy efficiency and environmental performance. When a window or door is Energy Star certified, it means it meets strict standards for energy efficiency, reducing greenhouse gas emissions, and saving you money on energy bills.

15. How should I prepare my home for when the installation time comes?

Before the installation, we recommend clearing any furniture or obstacles near the windows and doors being replaced. Ensure our installers have easy access to the work areas. Our team will provide you with specific preparation guidelines during the consultation.

16. What condition is my house going to be in after the installation of windows and doors is complete?

We will use drop cloths to protect the floor and keep debris to a minimum. Our installers clean up and remove all leftover materials. You may have to do a light dusting when your job is complete.

17. Does your company install windows and doors in the winter months? 

Yes, we install windows and doors year-round. Our professional installers are equipped to work in various weather conditions, ensuring that your home improvement project can be completed at your convenience.

18. Why should I replace my windows and doors?

 Replacing windows and doors can improve energy efficiency, enhance curb appeal, increase property value, and provide better security. Old or damaged windows and doors can cause drafts, water leaks, and higher energy bills.

19. How do I know if my windows and doors need to be replaced?

Signs that you need to replace windows and doors include difficulty opening or closing them, drafts, condensation between glass panes, visible damage, and increased noise from outside.


20. Can I install a door myself, or should I hire a professional?

While DIY installation is possible, hiring a professional ensures the door is properly installed, which is crucial for security, weather resistance, and performance. Professionals have the tools and experience to handle potential issues.

21. How do I maintain my new windows and doors?


Regular maintenance includes cleaning the glass and frames, checking and lubricating hinges and tracks, inspecting weatherstripping, and ensuring caulking is intact to prevent drafts and water leaks.

22. Can I get a tax credit or rebate for installing energy-efficient windows and doors?

In some regions, you may be eligible for tax credits, rebates, or other incentives for installing energy-efficient windows and doors. The Canada Greener Homes Loan Program is currently available and it offers interest-free financing to help Canadians make their homes more energy efficient and comfortable. Click here for more information.

Additionally, you can click here to check other local government programs in your province.  


Lastly, check with your utility company for available incentives as well.

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